Customer service – what does it mean to us?

We are thrilled to have been short-listed for the L&D Supplier of the Year award as part of the TJ Awards. In preparing for our interview next week, we have been thinking about how we as a company, support, work with and deliver on our promises to our customers – and what great customer service means to us.…

Business case writing: the budgeting time of the year

The need to build a business case for investment in talent management software seems to be on the increase. Our research in 2012 showed that nearly half of those moving to on-line 360 degree feedback or performance management developed a business case to support the bid to obtain budget for investment.  44% commented that whilst they didn't prepare a business case, they thought it would have been interesting to go through this exercise.…

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