Driving ROI of 360 degree feedback with a Quality Score

Posted on April 24, 2014 at 14:11 PM

When looking at the results from a 360 review and talking through the report with a 360 participant, we often notice the varying quality in the feedback that has been provided.

Regardless of how sophisticated the 360 process or software is, if reviewers don’t take the time to provide considered, balanced, constructive and honest feedback, the usefulness of the reports will be limited. It is the impact of the reports which ultimately stimulates personal change - and consequently the return on your investment.

How often do you check the input (i.e. the feedback) to make sure it is ‘good’ feedback? Rarely? That's probably because other systems include the feedback verbatim and have no concept of what ‘good’ feedback looks like.
We have changed that.

We have developed an important feature in our Talent 360 software to evaluate the responses given by feedback providers so that the Administrator can see at a glance if there are any potential ‘quality’ issues with the feedback submitted.

It’s a two-level quality checking process that gives you, the project sponsor, a ‘traffic light system’ indicator of the quality of the feedback provided. With that forewarning, you could take action to enhance the outcome.

We're confident that this 'check' will give you additional information you just can't get elsewhere.

If you want to know more, read our We think... article and then get in touch.

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