Speedy problem resolution and round the clock ‘up-time’

Posted on March 21, 2013 at 08:24 AM

When you’ve chosen to implement an on-line talent management system, you want a service that is available to your people when they need it  - and any problems or questions you have, resolved and answered as speedily as possible.

And that’s what we commit to.

Year after year we invest in our own people and systems to offer better customer support and we are delighted with the service level statistics we have achieved for 2012.

During the last 12 months we:

  • Achieved 99.999% service availability on a 24 x 7 basis.
  • ‘Closed’ support calls made to us on average in 43 minutes.
  • 99.2% of support calls were closed within one working day.
  • 90.4% of support calls were closed on the same working day.

We are pleased that we have exceeded the terms of all of our Service Level Agreements with all of our customers.

And we’re looking to improve on this for this year.  Watch this space!

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