Introducing 360 degree feedback at Ramsay Health Care

Posted on December 05, 2012 at 14:25 PM

Ramsay Health Care is a leading provider of private healthcare in the UK and we are delighted to be working with them as they begin with 360 degree feedback.

Annette Cairns, Organisational Development Manager sets the scene. "When we started talking about running a 360 survey with our senior management team, we assumed we wanted to benchmark our people against one of the many recognised management models. After an internet search and asking my network for recommendations, a number of 360 suppliers were interviewed - but when we met with Head Light, they really stood out from the competition."

"They challenged our thinking and helped us explore what it was we really wanted from a 360 degree feedback programme. They encouraged us to look at a competency framework based on our own values and so after thought and consideration, we decided that comparing our people to a generic management model wasn't going to be the most useful approach for us. What we want to be able to do - and now we can do it using the Talent® software - is to look at our people and understand how they support the values and competencies that are important to our business."

Ian Lee-Emery, Managing Director of Head Light comments "Being able to work with Annette from the outset as she and the organisation agreed how they were to use the information gathered, made great sense. They chose to pilot the 360 process with their senior management team and, due to the success and value of this exercise, are now ready to roll-out to the wider general management population."

Annette concludes, "Our pilot has been successful and the commitment and support offered by the senior management team and especially the CEO means that the 360 process will be embedded within the day to day talent discussions going forward."

Read the full case study to learn more.

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